I didn’t receive a reservation email, how do I know my reservation was processed?

Here is an outlined each step of the booking and reservation next steps after you have finished the checkout process.

You will receive two emails from WineCountry

  • Email 1: a summary of your booking request. If you did not receive Email 1, then you did not complete the checkout process.
  • Email 2: you will receive a confirmation that your request has been confirmed and your experience is locked and loaded. If you did not receive Email 2, then your reservation is not confirmed.

If you have not received either email, please reach out to us ( and we will immediately look into it.

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